Shipping & Returns Policy

GroundJerusalem.com is pleased to offer reliable international shipping directly from Jerusalem to customers worldwide. We are committed to ensuring your orders arrive safely and efficiently.

Delivery Options

We provide two convenient international shipping options:

Shipping Costs

Shipping fees are calculated dynamically based on your order’s total weight. The exact shipping cost is clearly displayed at checkout.

Please Note: If your order exceeds 20 kg (44 lbs), it will be shipped in multiple packages.

Free Shipping: When our store offers a free shipping promotion, orders are shipped via Priority Airmail with tracking.

Customs Duties & Taxes

Please be aware that customs duties, taxes, or import fees may be charged by your country upon the parcel’s arrival. These charges are the responsibility of the buyer. We cannot estimate customs fees, as they differ widely between countries. Additionally, we are not responsible for shipping delays caused by factors outside our control, such as customs clearance, weather conditions, strikes, or peak holiday periods.

Buyer Responsibilities

Buyers must ensure their shipping address is accurate and complete. We strongly recommend avoiding delivery to PO boxes. If you still choose to deliver to a PO box, please be aware all risks associated with such delivery are your responsibility.

Undeliverable Parcels

If your parcel is returned due to an incorrect address provided by you, you will be responsible for:

• Customs duties and fees incurred.

• Costs associated with returning the parcel to our store.

• The cost of reshipping the parcel if you request reshipment.

We cannot be held liable for parcels not received due to incorrect shipping details.

Product Exchanges

If you wish to exchange a product, please follow these steps:

1. Contact us to initiate the return process.

2. Securely pack the item, including protective materials such as bubble wrap or paper shavings.

3. Ship the item back to us with a tracking number within 14 days of delivery unless otherwise agreed.

The cost of return shipping is the buyer’s responsibility unless the return is due to our error. After we receive the returned product, we will promptly send your replacement.

Refund Policy

If you request a refund, it will be issued as follows:

• Refunds equal 100% of the purchase price minus shipping costs, customs duties, or associated fees.

• Return shipping costs are the responsibility of the buyer, except when explicitly stated otherwise.

• Refunds and settlements are processed via PayPal, unless an alternative method is agreed upon.

Free Shipping Refund Policy:
If your order included free shipping and you wish to return the item, the return shipping cost remains your responsibility unless the return is due to an error made by our store. In exceptional circumstances, our support team may decide to fully or partially reimburse return shipping costs.

Damaged Items

If your order arrives damaged, please immediately send clear photos and videos of the damaged items and packaging via WhatsApp to:

+972 58-584-2042

We will promptly review your case and find an appropriate solution.

Return Address

Please ship all returns to:

GRH
P.O.B 11386, Tsviya Ve-Yitshak 800
Jerusalem, 9111301, Israel
+972 58-584-2042

When returning items, please always use shipping with a tracking number to ensure safe and timely arrival.